Listening is such an important skill for leaders. Being able to listen to your staff, learn what they are really saying, and then how you can help them. One of the biggest challenges for a leader is to identify what others need.
The best way to do that is to listen to people. Not to hear them, not waiting for your turn to speak, but to listen.
Leaders need to surrender the floor the same way teachers need to do it. By giving the focus over to others it allows you to really begin listening to their needs. By listening, you allow yourself to answer the needs of others.